ZFINDER++ ("we," "us," or "our") is committed to protecting your privacy and safeguarding the personal information you provide when using our application. We do not sell, rent, lease, or otherwise disclose your personal information to any third party for commercial purposes, nor do we intend to do so in the future.
ZFINDER++ is a Bluetooth-based item finder that helps you estimate the location of your belongings.
Search results and location information are provided for reference only. Actual performance depends on many factors, including Bluetooth range (typically a few dozen metres in open space and noticeably shorter indoors or in obstructed environments), the accessory's battery level, whether your phone is powered on and nearby, and the system permissions and background status of the App. We cannot guarantee that you will locate an item in every situation, and we cannot guarantee that any displayed location is absolutely accurate.
The App should only be used to find property that you own or are lawfully authorised to track. Using the App to track, monitor, or locate another person without their knowledge and lawful consent may be a criminal offence in your jurisdiction. See the "Responsible Use and Anti-Stalking Notice" section below.
The App is not a medical device and is not intended for diagnosis, treatment, or emergency use.
The following subsections describe in more detail the categories of information that may be involved when you use the App.
The App offers an account function. When you register or sign in, we process the identifier you register with (such as an email address or telephone number), a hashed authentication credential, your account nickname and avatar, and the date of registration. If you sign in through a third-party identity provider, we receive only the basic profile elements that the provider discloses and that you authorize (typically a unique identifier and, where permitted, an email address). We do not receive your password for any third-party service.
We process device model, manufacturer, operating-system version, system language and region, App version and configuration, Bluetooth adapter status, identifiers of paired devices, and accessory firmware revisions. Information relating to your account and paired devices is uploaded to and stored on our servers, so that your device list and related settings can be restored when you sign in again or change phones. Crash logs and diagnostic traces are generated locally and are transmitted to us only if you actively choose to send a report.
To discover and maintain a connection with Bluetooth anti-loss accessories, the App must perform Bluetooth scans. On Android, the operating system requires a location permission to be granted before scan results can be returned to an application; this is an operating-system design constraint.
When you use the location-viewing and route-history functions, we collect location information relating to your paired devices (including the time at which each position was recorded) and store it on our servers.
This information is used to show you the last known position of a device, to provide you with location records over a period of time (route history), and, where you have enabled device sharing, to show that device's location and route history to the other users you have designated.
We do not use location information for advertising or to build behavioural profiles, and, except as otherwise described in this Policy, we do not sell or provide your location information to third parties.
Device sharing is initiated and controlled by you. You decide whether to share, with which users, and you may cancel a share at any time; while a share is active, the recipients can view that device's location and route history.
If you add a photograph or icon to a paired item, the image is provided by you and is used solely to identify that item within the App. We do not access any other photographs, videos, or files on your device.
We do not request or intentionally collect your contacts, SMS or call content and metadata, calendar entries, microphone audio, health data, or biometric data. If any future feature would require such data, we will update this Policy and obtain your separate consent first.
We process the information described above only for the following purposes:
We do not use your personal information for automated decision-making that produces legal or similarly significant effects concerning you, and we do not use location information for advertising.
Where the General Data Protection Regulation (EU) 2016/679, the UK GDPR, or the Swiss FADP applies, we rely on the following legal bases:
Where we rely on consent, refusing or withdrawing it will not affect the basic finding functions, but the specific feature that depends on it (for example background separation alerts) will no longer be available.
In addition, please note the following specific integrations:
We do not sell, rent, trade, or share your personal information with third parties for their own marketing purposes. We disclose personal information only in the following circumstances:
We do not disclose your personal information to advertisers, data brokers, or information resellers.
We are established in the People's Republic of China, and our servers and operational support are located primarily in mainland China. Your account information, device pairing information, and location records may be processed and stored in mainland China. If personal information is in future transferred out of or into mainland China, we will take the measures required by applicable law.
Where we transfer personal information originating in the EEA, the UK, or Switzerland to a country that has not received an adequacy decision, we rely on appropriate safeguards — in particular the European Commission's Standard Contractual Clauses (and the UK Addendum where applicable), together with supplementary technical and organisational measures. You may request a copy of the relevant safeguards by writing to info@zoqin.com.
Where information originating in mainland China is transferred abroad, we will comply with the applicable requirements of the Personal Information Protection Law of the People's Republic of China, including conducting a security assessment, concluding a standard contract, or obtaining separate consent, as applicable.
We retain personal information only for as long as necessary for the purposes described in this Policy:
Our measures include, where appropriate, transport encryption (TLS), account authentication and access controls, segregation of data by account, least-privilege principles for personnel, and periodic review of our practices. You also play a role in protecting your information: please keep your device locked, keep your account password confidential, keep your operating system and the App updated, and note that anyone with physical access to a device on which your account is signed in can view the locations and route history of the devices under that account, and can change your device-sharing settings.
If we become aware of a personal-data breach that is likely to result in a risk to your rights and freedoms, we will notify the competent supervisory authority and, where required, affected users, without undue delay and in accordance with applicable law.
Please note, however, that our corporate website (www.zoqin.com), on which this Policy is published, is a conventional web page and may use cookies and third-party analytics scripts (for example statistics services that record page views and aggregate visitor counts). Those technologies operate at the website level and are separate from the App. Where required by law, you will be asked for consent before non-essential cookies or analytics scripts are set, and you may refuse or later withdraw that consent, or block cookies through your browser settings. Blocking cookies does not affect the App's functionality.
The App requests only the permissions needed for its functions. You can review, grant, or revoke each of them at any time in your device settings; revoking a permission will disable the feature that depends on it, but will not prevent you from using unrelated functions.
| Permission (typical Android / iOS name) | When it is requested | What it is used for |
|---|---|---|
| Bluetooth — scan / connect (BLUETOOTH_SCAN, BLUETOOTH_CONNECT; iOS Bluetooth) | When you pair or search for an accessory | To discover nearby ZFINDER-compatible accessories, establish and maintain the connection, trigger a ring on the accessory, and receive signal-strength readings used for distance estimation. |
| Location (ACCESS_FINE_LOCATION / ACCESS_COARSE_LOCATION; iOS Location) | When you first start scanning | Required by the operating system before Bluetooth scan results can be returned. Also used to record device locations and upload them to our servers, in order to support the location-viewing and route-history functions. |
| Background location / "Allow all the time" | Only if you enable separation alerts or background location | To detect that you have moved away from a paired item while the App is not in the foreground, and to keep location records continuous. |
| Notifications (POST_NOTIFICATIONS; iOS Notifications) | When you enable alerts | To display separation alerts, connection-loss warnings, and the persistent notification that keeps the background Bluetooth service alive. |
| Ignore battery optimisation / "run in background" | Optional, on some Android devices | To prevent aggressive device power management from terminating the background service, thereby avoiding missed alerts or gaps in location records. |
| Photos / media (read-only, user-selected) | Only when you set a picture for an item | To let you choose an image for the item. The App accesses only the single image you select; it does not browse your library. |
To help us act on your request quickly and to protect you against unauthorised deletion, we may ask you to verify your identity by confirming control of the email address or account associated with the request. We will respond within thirty (30) days of receiving a verifiable request, or within any shorter period required by local law, and we will tell you if we need an extension and why.
You can also review and correct the account information you have provided within the App, delete devices you no longer use (deleting a device also deletes its location records and route history), or cancel a device share you have granted. Some requests cannot be fully satisfied: for example, we cannot delete information that we are legally required to retain. Where a request is refused in whole or in part, we will explain the reason.
You can request deletion of your account and associated personal information at any time, without needing to contact us:
Once a deletion request is verified, we will delete or irreversibly anonymise the associated personal information within thirty (30) days, except for records we must retain to comply with a legal obligation, to resolve a dispute, or to enforce our agreements, which will be retained only for as long as that purpose requires and then deleted.
Deleting your account also terminates the device pairings, location records and route history, and any device shares under that account, so that recipients can no longer view the relevant location information. Deletion does not affect your statutory warranty rights in respect of any hardware you purchased.
You have the right to: access your personal data and obtain a copy; have inaccurate data corrected; have data erased; restrict or object to processing; receive your data in a structured, machine-readable format (data portability); and withdraw consent at any time. You also have the right to lodge a complaint with your local supervisory authority. We would appreciate the chance to address your concern first, so please contact us before escalating where you are comfortable doing so.
Subject to applicable thresholds and exceptions, you have the right to know what categories of personal information we collect and disclose, the right to request deletion, the right to request correction, the right to opt out of the "sale" or "sharing" of personal information, the right to limit the use of sensitive personal information, and the right not to be discriminated against for exercising these rights. We do not sell or share personal information as those terms are defined by the CCPA/CPRA, and we do not use or disclose sensitive personal information for purposes beyond those permitted by law. You may exercise these rights using the contact details above, and an authorised agent may act on your behalf subject to verification.
Under the Personal Information Protection Law of the People's Republic of China, you have the right to know and decide on the processing of your personal information, and the rights to restrict or refuse processing, to consult and copy, to correct and supplement, to delete, to withdraw consent, to request an explanation, and to have your personal information transferred to a designated handler where the conditions are met. You also have the right to complain to a competent authority. Where the processing of sensitive personal information or the provision of personal information to an overseas recipient is involved, we will obtain your separate consent and inform you of the necessity and impact before doing so. We do not process the personal information of children under fourteen (14) for profiling or marketing purposes.
To exercise any right, email info@zoqin.com. We will not charge a fee unless a request is manifestly unfounded or excessive, in which case we will explain the basis for any charge before proceeding. If we cannot verify your identity, we may be unable to act on the request, and we will tell you why.
Where local law sets a higher age for valid consent to online services — for example sixteen (16) in parts of the European Union, or fourteen (14) in mainland China — that higher age applies to users in those jurisdictions. If you are below that age, you may use the App only with the involvement and consent of a parent or guardian, who will be responsible for your use of the App and for any in-App activity. We ask parents and guardians to supervise minors' use of the location and sharing functions, both to protect the minor's own privacy and to avoid any unlawful tracking of third parties.
Please note the following. The location shown in ZFINDER++ is based on a position recorded when a device was connected. It is an approximate position at a point in time, not a continuous, real-time track.
Do not use ZFINDER++ or any compatible accessory to track a person.
Bluetooth finding accessories are intended to help you locate your own belongings. Attaching or concealing such an accessory in another person's bag, vehicle, clothing, or possessions, or placing it on a person, in order to monitor, follow, or locate them without their knowledge and informed consent, is unlawful in many jurisdictions — including, for example, under stalking, harassment, domestic-abuse, unlawful-surveillance, and privacy laws in the United States, the European Union, the United Kingdom, Australia, and the People's Republic of China — and may constitute a criminal offence carrying imprisonment and/or substantial fines, as well as a civil wrong for which you may be personally liable for damages.
You are solely responsible for how you use the App and any accessory. You must ensure that any item you tag is your own property or property you are lawfully entitled to track, and that your use complies with all laws applicable to you, including radio-equipment, privacy, and surveillance laws. If you use the device-sharing function to grant access to another person, please confirm that they understand and agree to the scope of the location information being shared.
If you find an unknown tracking accessory among your belongings or on your person, do not attempt to disable evidence, and consider contacting local law enforcement. If you believe a ZFINDER-compatible accessory is being used to track you, you may contact us at info@zoqin.com and we will cooperate with lawful requests from competent authorities. We may suspend or terminate access for users whom we reasonably believe are using the App for unlawful tracking.
Where legally permitted, we will notify you of a request for your information before disclosing it, so that you may seek a protective order or other remedy, unless doing so would jeopardise an investigation, endanger a person, or be prohibited by law. We may also disclose information where necessary to investigate suspected fraud, security incidents, or violations of our Terms, or in connection with the protection of a person's vital interests.
We do not make decisions producing legal or similarly significant effects about you solely by automated means, and we do not carry out profiling for advertising purposes. The App does not respond to browser "Do Not Track" signals, because the App is not a web browser and does not track your activity across third-party sites or applications; our corporate website is subject to the cookie practices described above.
Where a change materially affects what we collect, how we use it, or with whom we share it, or where a new purpose or a new category of recipient is introduced, we will provide notice in the App or by email before the change takes effect, and where required by law, we will obtain your consent before applying the change to information already collected. If you do not agree with a revised Policy, you should stop using the App and may request deletion of your information as described above.
The controller of personal information under this Policy is 深圳市卓勤互联科技有限公司 (Shenzhen ZOQIN Internet Technology Co., Ltd.), registered in Shenzhen, Guangdong Province, People's Republic of China. If your inquiry concerns data protection specifically, please use the subject line "Privacy Request" so that it reaches the appropriate person. We aim to acknowledge privacy inquiries within seven (7) business days. If you are not satisfied with our response, you may complain to the data protection authority in your country of residence, place of work, or the place of the alleged infringement.
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